Questions about a guide, an error you want to flag, or an idea for something we should cover? We read every message that comes in. Here is how to reach us — and what we can and cannot help with.
How to reach us
- Email: contact@waterheaterlab.com — the fastest way to get an answer
- Phone: +1 307 316 0827
- Mail: NET STUDIO LLC, 1501 South Greeley Hwy, Ste C #1386, Cheyenne, WY 82007, USA
We usually respond within 2 business days. Email gets the quickest turnaround; if you call and we miss you, leave a message and we will get back to you.
What to write to us about
- Corrections. Spotted a wrong spec, an outdated price, or a sizing figure that does not add up? Tell us which page and what you found. We fix confirmed errors fast and note the correction on the page.
- Guide suggestions. If you are facing a water-heater decision our guides do not cover yet, describe it. Reader questions shape a lot of what we publish next.
- Press and media. Journalists and researchers can reach our editor, Chriss R., at the email above.
What we cannot help with
WaterHeaterLab is an independent comparison and research site, not a plumbing company. That means:
- We do not provide installation quotes or estimates.
- We do not recommend local installers or contractors.
- We do not diagnose repairs by email or phone.
For installation, repair, or anything involving gas, electrical, or plumbing connections, hire a licensed professional in your area. Local codes vary, and our content is informational only.
Last updated: August 19, 2026.